FAQ
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How far in advance do you book your services?
We book up to eighteen months in advance and prefer at least a week’s notice for bookings, though we may be able to accommodate bookings made with less than a week’s notice.
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Is a deposit required and is it refundable?
Yes, a 25% non-refundable deposit is required at time of booking.
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When is final payment due?
Payment is due within 24 hours of the completion of your service.
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What payment methods do you accept?
We accept all major credit cards, checks, and cash.
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What is the minimum booking duration?
Two hours
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What is the maximum booking duration?
Eight hours
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Do you book multiple events per car per day?
No, regardless of booking duration, we only book one event per car per day
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How is the service time calculated?
Service time starts when your limousine leaves our depot at Highway 29 and Rio Road in Charlottesville and ends when the limo returns to the depot. Please remember to book a long enough duration to allow for transit time, decorating, photos, etc.
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What is your service area?
We serve events within 100 miles of our depot at highway 29 and Rio Road in Charlottesville. For any event over 25 miles from our depot we charge an additional trailering fee of $200/hr traveled.
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Is a gratuity necessary for my chauffeur?
No, a gratuity is not necessary. We strive to provide excellent service every time. Should your chauffeur exceed your expectations, any gratuity you offer would be a welcome token of your appreciation.
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What if we want extra time beyond our original booking?
For early pickups, please let us know ASAP and we will do our best to accommodate. If you want to extend your hire duration, we can generally accommodate. In either case, we add additional time in half hour increments billed at half of your hourly rate.
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What if the limo breaks down before our event?
Unfortunately, our classic limos are not as reliable as modern cars, so this may happen. We will arrange alternate transportation for you, making our best effort to accommodate your preferences, and we will tow your limousine to the event venue for photographs. If we are unable to bring the limousine for photos we will provide a 75% refund.
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What happens if the limo breaks down en route?
While unlikely, this is a possibility. Our top priority will be to make sure you get where you are going on time and we will coordinate alternate transportation accordingly. If possible, we will provide the original limo for photos. If we are unable to provide your limo for photos, we will provide a 75% refund.
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Can I eat and/or drink non-alcoholic drinks in the limo?
Yes
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Can I drink alcohol in the limo?
Virginia law does not allow open alcoholic beverages in moving vehicles unless there is a divider between the driver and passengers who are drinking alcohol. Our cars have temporary divider we can place in the car at any point during the event so you can drink alcohol in the back seat. You must provide your own alcohol and there is no uncorking fee. We are happy to provide complimentary champagne flutes.
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Can I smoke in the limo?
No, we do not allow smoking or vaping in our limos.
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Do you have coffee and/or tea available?
Yes, if you advise us in advance we can provide coffee and/or tea in a thermos, sweetener, creamer, and complimentary mugs.
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Can we decorate the car?
Absolutely! We allow any decorations that do not present a drivability/safety issue and will not leave any permanent marks on the car. Specifically, we do not allow the use of adhesives, adhesive tapes, paints, or permanent markets on our cars. Many decorators use zip ties to attach decorations to the car and dry erase markers for written messages. Please let us know when and where your decorators need the car for decoration and plan extra time for decorating.
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Is there a cleaning fee?
A half hour of cleaning is automatically included at no additional cost to you. Should more than half an hour of cleaning be required, the additional time will be billed in half hour increments at half of your hourly rate or at the rate charged by First Class Detailing to clean the car, whichever is less.
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Can our classic limo pick us up at the airport?
No, due to FAA regulations and Virginia law we cannot pick up in our classic car limousines at any airport. If you need transportation from the airport we are happy to provide a modern limo through one of our partners.
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Can you accommodate large parties?
Yes! We are able to accommodate parties of any size through our partnerships with other local providers.
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Who services your classic cars?
C’Ville Classic Cars and Chuck’s Auto
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Are your vehicles and chauffeurs licensed and insured?
Yes
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What is your chauffeur's dress code?
Unless otherwise instructed, our chauffeurs wear black suits with white dress shirts, black ties, black socks, black shoes, and black belts with silver or gold buckles and minimal accessories and jewelry matching their belt buckles. However, if you have a specific look you want for your chauffeur, please let us know with as much lead time as possible and we will do our best to accommodate.
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What is included in your hourly rate?
Our hourly rate includes everything (fuel, mileage, chauffeur pay, etc.) except excess cleaning fees and an optional gratuity for exceptional service.
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I have car questions - who can answer them?
Please feel free to reach out to our owner, Phil, at phil@rockfishrides.com, to arrange a time to talk about cars. Phil loves to talk about cars!
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What is the "Rockfish" in Rockfish Rides?
Owner and founder Phil attended J.T. Henley Middle School and Western Albemarle High School in Crozet, Virginia, which are located along a short stretch of Virginia Route 250 named the “Rockfish Gap Turnpike”. Accordingly, Phil chose the name as a cheeky reference to where he grew up. Phil has never seen a “rockfish”, on the turnpike or elsewhere.